If Sync Now is grayed out in your account on myharmony.com, the remote hasn't been detected.
To fix this:
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Make sure the USB cable is securely attached to both your remote and the computer.
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Close your browser, start it again, and log in to your account on myharmony.com..
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Reboot your remote (press and hold the Off button until the LCD screen turns off and then back on), and try connecting again.
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Log in to your account with a different browser (ex. IE, Chrome or Firefox on Windows, and Firefox or Safari on Mac).
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Try connecting with a different computer.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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