AOL Instant Messenger issues with your QuickCam Pro 9000

Verify the Quickcam Pro 9000 is functional:

1. Launch QuickCam software (Start > Programs > Logitech > Logitech QuickCam)

2. Verify that you can see yourself in the QuickCam window as shown below:

   

3. Close the QuickCam window.

Verify that the QuickCam Pro 9000 is selected in the AIM Settings:

1. Launch AIM (Start > Programs > AIM > AIM)

2. Select Settings from the Edit menu as shown below:

   

3. Verify that your QuickCam Pro 9000 is selected from the Camera drop-down menu as shown below:

   

4. Verify that your QuickCam Pro 9000 is selected from the Microphone drop-down menu as shown below:

   

If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewalls
• Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
• Missing Windows system components.

For assistance with these problems, visit the Video Software and Services page for a video tutorial. You can also visit the Help Page for AOL Instant Messenger.