G633 - Troubleshooting Best Practices

The following best practices should be followed before troubleshooting G633 7.1 RGB Gaming Headset issues: 

• Confirm the battery is sufficiently charged, if possible.
• Confirm the USB Wireless Mix Adapter is plugged directly into the motherboard or a PC case USB port. We advise that you set up your environment to maintain a strong line of sight between the USB Wireless Mix Adapter and the G633 headset while troubleshooting. Avoid plugging it into a hub of any type, powered or not, during troubleshooting.
• Please have the included 3.5mm cable (1.5m) 4-pin cable readily available.
• Confirm the latest firmware is installed, if possible. To check the firmware version:
  1. Open Logitech G HUB and click the G633 7.1 RGB Gaming Headset.

     

  2. Click on the G933 Settings gear icon in the upper right corner.

     

  3. Confirm the firmware version is current. Version 98.3.27 is current as of January 2019.

     

If the headset does not have the latest firmware, make sure the headset and the USB Wireless Mix Adapter are plugged directly into the motherboard before you start the firmware update process.

IMPORTANT: Interrupting the firmware update can lead to a bricked (non-responsive) device. For information and steps on how to recover a non-responsive headset, please see G933 Power/Charging Issue.