Speaker does not play music

If your speaker isn’t playing music, check the following suggestions.

• Make sure your speaker is turned on and connected — you can check in the app to see if your speaker is connected or if you are connected to the correct speaker if you have multiple speakers
• Make sure your speaker has a charge — check the battery life in the app or try connecting your speaker to a power source
• Make sure the firmware of your speaker is updated to the latest — firmware updates are done automatically by default, so if you’ve disabled the auto-update feature, you’ll have to manually update the firmware from the app
• Some music services can only play on Bluetooth or on WiFi — make sure your speaker is connected to the wireless preference of the music service you’re trying to play

See Play music on your speaker for more information.