Rugged Keyboard is attached to the Rugged Case but will not type

If your Rugged Keyboard is attached to your Rugged Case but isn't working, make sure that your iPad is updated to iOS 10.3.3 or later. 

To check and update the version of iOS on your iPad:

1. On your iPad, tap Settings, then General.
2. Under General, go to the About section. If it’s earlier than 10.3.3, you will need to update. Continue to the next step.
3. Tap Software Update, and then follow the on-screen instructions to download and install.

After you’ve updated your iOS version, you’ll need to check the firmware version of your Rugged Case. It should be 0.3.8 or later.

To check the Rugged Case firmware version: 

1. Make sure your iPad is connected to the Rugged Case.
2. On your iPad, tap Settings and then tap General.
3. Under General, go to the About section.
   NOTE: Your Rugged Case is connected if it appears in the device list.
4. Select the Rugged Case to check the Firmware version. If it is earlier than 0.3.8, tap Update, and then follow the instructions to install.

If both the iPad iOS and the Rugged Case firmware are updated and your Rugged Keyboard still does not work, do the following and check the keyboard after each step:

1. Make sure that the Smart connector ports on the iPad and Rugged Keyboard are clean.
2. Make sure that your Rugged Case is connected and recognized by your iPad. In the Settings / General / About section on your iPad, verify that the Rugged Case appears in the device list. 
3. Detach the Rugged Keyboard from the Rugged Case and then reattach it. 
   You may need to repeat this step a couple of times, waiting 5-10 seconds after you’ve detached/reattached the device. Test each time to see if the keyboard works.
4. If the keyboard still doesn’t work, restart your iPad — this should establish a working connection.

Watch the troubleshooting video: