Skype issues with your QuickCam Pro 9000

If you are experiencing difficulties using the QuickCam Pro 9000 with Skype, check the following:

Verify Pro 9000 is functional:

1. Launch QuickCam software (Start > Programs > Logitech > Logitech QuickCam)

2. Verify that you can see yourself in the QuickCam window as shown below:

   

3. Close the QuickCam window.

Verify that the QuickCam Pro 9000 is selected in the Skype Settings:

1. Launch Skype (Start > Programs > Skype > Skype)

2. Click Options from the Tools menu as shown below:

   

3. Select the Video Settings option from the Skype sidebar as shown below:

   

4. Check the Enable Skype Video checkbox as shown below:

   

5. Check the Start my video automatically when I am in a call checkbox as shown below:

   

6. Verify that your QuickCam Pro 9000 is selected from the Camera drop-down menu as shown below:

   

7. Verify that your QuickCam Pro 9000 is selected from the Microphone drop-down menu as shown below:

   

8. Check that the Let Skype adjust my audio settings option is checked in Audio Settings as shown below:

   

If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewalls
• Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
• Missing Windows system components.

For assistance with these problems, visit the Logitech Video Software and Services page or the Help Page for Skype.