My MK700 keyboard and mouse are not working

This problem is likely to be a lost connection. The connection between the MK700 keyboard or mouse and the USB receiver can be lost due to several reasons:

• Low batteries
• Moving the USB receiver from one USB port to another
• Moving the USB receiver to another computer
• Plugging the USB receiver into a USB hub or other unsupported device such as a KVM switch (your USB receiver must be plugged directly into your computer)
• Radio frequency (RF) interference of more powerful wireless devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cellular telephones
  • Garage door openers

Eliminate any problem sources mentioned above that might be affecting your devices.

Re-connecting your keyboard and mouse:

• For instructions on re-connecting your MK700 keyboard to the USB receiver, please see Knowledge Base article 360023223054.

• For instructions on re-connecting your MK700 mouse (MX 620) to the USB receiver, please see Knowledge Base article 360023223054.

Additional Information:

If the above solutions do not resolve your problem, consult Knowledge Base article 13855 for instructions on contacting Logitech Technical Support.