Logitech Cube not working or frequently loses connection

• Presentation mouse isn't working

• Presentation mouse frequently stops working

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Presentation mouse isn't working

If your presentation mouse isn't working, the problem is likely a lost connection. The connection between the presentation mouse and the Unifying receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from USB one port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your Unifying receiver must be plugged directly into your computer.)
• Using your cordless mouse on metal surfaces
• Radio frequency (RF) interference from more powerful devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before reconnecting your presentation mouse

Before you connect your presentation mouse to a Windows computer:

1. Fix or rule out the potential problem sources listed above.

2. Turn your computer on.

3. Recharge your presentation mouse if necessary.

4. Turn your presentation mouse on. The power indicator should be green.

   

5. If the power indicator is not lit, move the power switch to the "ON" position. The power indicator should now turn green.

   

6. Plug the receiver directly and securely into a working USB port on your computer.

Reconnecting your presentation mouse

To reconnect your presentation mouse to a Windows computer:

1. Download the correct version of Logitech SetPoint mouse and keyboard software from the Logitech Cube Downloads page.

2. Launch the Logitech Unifying Software:

   • Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software

3. When the Logitech Unifying Software Welcome screen displays, click Next to continue.

   

4. Follow the on-screen instructions to turn your presentation mouse off and then back on.

   

5. When your presentation mouse is detected, you'll see the confirmation message below. Click Yes and then Next.

   

6. Click Finish to exit the Logitech Unifying Software. Your presentation mouse should now be connected.

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

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Presentation mouse frequently stops working

• Keep other electrical devices at least 8 inches (20 cm) away from the Unifying receiver
• Move the presentation mouse closer to the Unifying receiver
• Move the receiver to a different USB port on your computer