If your iPhone, iPad or Mac doesn't find your camera during setup, make sure:
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The camera is connected to the Wi-Fi network -- you should hear several beeps when the camera connects. The Wi-Fi LED indicators will stop blinking sequentially and show the camera's Wi-Fi signal strength.
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Your Wi-Fi router is using the latest available firmware.
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The "Enable Multicast Streams" option is checked if you own a D-Link router (found in Advance Network settings).
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Your camera and Apple device are on the same Wi-Fi network.
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You've entered the correct Wi-Fi network. If your network is hidden or not visible to others, make sure you've checked this option on the screen, and that you've provided the correct security type (WEP, WPA) and the correct password.
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The network doesn't have any additional security settings, such as MAC filtering. If you're using MAC filtering, you'll need to specify the Logitech Broadcaster MAC address as well.
NOTE: To find the Broadcaster MAC address, plug the camera into your computer. It will appear as a flash drive called "Broadcaster" — look for a file called MAC.TXT on the drive.
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You're connected to a supported network. Non-supported networks are: 802.11 a/b, Enterprise networks (SPA/WPA2 enterprise), and Wi-Fi hotpots that require web authentication.
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The camera is within 50 feet (15 meters) of your Wi-Fi router.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
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